{
"header": {
"eyebrow": "Billing & Order Guarantees",
"title": "Payment & Refund Policy",
"lastUpdated": "25 October 2026",
"intro": "This Payment & Refund Policy explains the payment methods, cancellations, refunds, and order-related complaints applicable to purchases from Agilam Cards. Agilam Cards is based in Koothanallur, Thiruvarur district, Tamil Nadu, India. This policy applies to orders placed through our website, showroom, WhatsApp, or other authorized ordering channels, subject to the terms agreed for each order and applicable law."
},
"sections": [
{
"number": "01",
"title": "Product Pricing",
"paragraphs": [
"Product prices depend on the selected design, material, quantity, printing method, customization, finishing, packaging, and delivery destination.",
"Prices displayed on the website apply to the product and specifications described. Custom printing projects may require a separate quotation.",
"Applicable taxes, shipping charges, and other additional costs will be displayed or communicated as required before order confirmation or payment.",
"If a customer's requested changes affect the agreed price, we will communicate the revised amount before proceeding with the additional work."
]
},
{
"number": "02",
"title": "Accepted Payment Methods",
"paragraphs": [
"Depending on the order and availability, Agilam Cards accepts:",
"• UPI payments.\n• Bank transfers.\n• Credit and debit cards through supported payment services.\n• Other payment gateway methods displayed during checkout.\n• Cash payments at our physical showroom.",
"Payment methods available for international orders may differ depending on the payment provider, currency, destination, and applicable requirements.",
"Customers should use only the payment methods and account details communicated through our official website or authorized communication channels."
]
},
{
"number": "03",
"title": "Payment Confirmation",
"paragraphs": [
"An order will be processed according to the payment terms communicated at checkout or during quotation.",
"Customized, personalized, and bulk printing orders may require an advance payment or full payment before production begins.",
"Customers should retain the payment receipt, transaction reference, or order confirmation for future enquiries.",
"Where a bank transfer or other payment requires manual verification, production may be delayed until payment has been confirmed."
]
},
{
"number": "04",
"title": "Order Confirmation and Changes",
"paragraphs": [
"An order is considered accepted when Agilam Cards confirms it through the applicable ordering channel.",
"Customers should verify the product, quantity, personalization details, artwork, delivery address, shipping charges, and estimated timeline before final confirmation.",
"Changes requested after confirmation are subject to feasibility, production status, and any additional costs. We will communicate relevant changes to the price or estimated timeline before proceeding where applicable."
]
},
{
"number": "05",
"title": "Cancellation Policy",
"paragraphs": [
"Customers who wish to cancel an order should contact us through WhatsApp or the contact details provided on our website as soon as possible.",
"Cancellation requests are assessed individually, considering:\n• Whether production has started.\n• Whether artwork has been approved.\n• Whether materials have been purchased or prepared specifically for the order.\n• Whether the order has already been dispatched.\n• The costs reasonably incurred and the customer's rights under applicable law.",
"Where an order can be cancelled, any eligible refund will be determined after accounting for costs that may lawfully be retained under the agreed terms.",
"Customized orders may be difficult to cancel once production has begun."
]
},
{
"number": "06",
"title": "Refund Eligibility",
"paragraphs": [
"Refund requests will be reviewed case by case, based on the nature of the order, the issue reported, the agreed specifications, and applicable law.",
"Circumstances that may qualify for a refund or another appropriate remedy include:\n• A duplicate payment or verified payment error.\n• An eligible cancellation.\n• A material defect or production error attributable to Agilam Cards.\n• Products supplied in material deviation from the confirmed specifications.\n• An order that cannot be fulfilled after payment has been accepted.\n• Other circumstances where a refund or remedy is required by applicable law.",
"Where appropriate, we may offer reprinting, replacement, a partial refund, a full refund, or another mutually agreed resolution, without limiting any mandatory legal rights."
]
},
{
"number": "07",
"title": "Customized and Personalized Products",
"paragraphs": [
"Invitation cards and other customized printing products are produced according to individual customer requirements.",
"Subject to applicable law, a change-of-mind refund may not be available once personalized production has begun.",
"Customers are responsible for reviewing names, dates, wording, spelling, photographs, logos, and other details provided or approved for printing.",
"Where a product correctly reproduces customer-approved details, a correction requested solely because the customer later changes their mind may be treated as a new or revised order.",
"This section does not exclude remedies for defective products, printing errors attributable to Agilam Cards, incorrect supply, or other situations in which a remedy is required by law."
]
},
{
"number": "08",
"title": "Damaged, Defective, or Incorrect Orders",
"paragraphs": [
"If your order arrives damaged, defective, incomplete, or materially different from the confirmed specifications, please contact us promptly.",
"Please provide:\n• Your order number or purchase reference.\n• A description of the issue.\n• Photographs of the affected items and packaging, where relevant.\n• Any additional information reasonably required to assess the issue.",
"Please retain the affected items and packaging until we advise whether they are needed for inspection.",
"After reviewing the complaint, we will communicate the appropriate resolution in accordance with the circumstances and applicable law."
]
},
{
"number": "09",
"title": "Refund Processing",
"paragraphs": [
"Approved refunds will ordinarily be processed through the original payment method where reasonably possible.",
"The time required for the refund to appear in your account depends on the payment provider, bank, or payment gateway.",
"If the original payment method cannot reasonably be used, we will discuss an appropriate alternative, subject to verification and applicable requirements."
]
},
{
"number": "10",
"title": "Failed, Duplicate, or Unconfirmed Payments",
"paragraphs": [
"If money has been deducted but your order has not been confirmed, or you believe that a payment has been duplicated, please contact us with the transaction reference, payment date, amount, and relevant order details.",
"We will review the transaction and arrange the appropriate correction or refund where applicable."
]
},
{
"number": "11",
"title": "International Orders",
"paragraphs": [
"For international purchases, the applicable currency, payment method, shipping charges, and any additional costs will be communicated through the checkout or quotation process.",
"Exchange rates, foreign transaction fees, customs duties, import taxes, and destination-specific charges may affect the total amount paid by the customer.",
"Unless expressly agreed otherwise in writing, customs duties and import taxes charged by the destination country are the responsibility of the recipient.",
"Refunds for international orders will be assessed under this policy and applicable law. International bank or payment-provider processing may take additional time."
]
},
{
"number": "12",
"title": "Contact for Payment and Refund Queries",
"paragraphs": [
"For cancellation requests, payment issues, refunds, or product complaints, contact Agilam Cards through the WhatsApp number published on our website.",
"Please include your order number and a clear description of your concern."
]
},
{
"number": "13",
"title": "Policy Updates",
"paragraphs": [
"We may update this policy to reflect changes in our services, payment arrangements, business practices, or legal obligations. The latest published version will apply as permitted by law.",
"Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies available under applicable Indian law or other applicable law."
]
}
],
"contactBox": {
"title": "Payment & Refund Desk",
"description": "Have a question about a payment transaction, cancellation, or damaged parcel? Contact our support desk with your order number.",
"phone": "+91 94442 88880",
"email": "support@agilamcards.com",
"location": "4/c1, Hospital Rd, Koothanallur, Tamil Nadu 614101"
}
}