{
"hero": {
"eyebrow": "Help Desk & Guidance",
"title": "Frequently Asked Questions",
"description": "Welcome to the Agilam Cards FAQ section. Here you will find answers to common questions about our products, customization options, online orders, printing services, payments, and delivery."
},
"categories": [
{
"id": "products",
"name": "Products & Invitations",
"items": [
{
"question": "What products does Agilam Cards offer?",
"answer": "We offer wedding invitations, engagement cards, birthday invitations, anniversary cards, housewarming invitations, religious occasion invitations, and other customized invitation products. We also provide offset, screen, digital, and business-to-business printing services."
},
{
"question": "Do you offer invitations for all religions?",
"answer": "Yes. We welcome customers from all religions, cultures, and traditions and offer designs and customization options for a wide range of occasions."
},
{
"question": "Can I customize an invitation?",
"answer": "Yes. Depending on the product, you may be able to customize names, dates, wording, language, colors, design elements, and selected materials."
},
{
"question": "Can I order invitations in Tamil and English?",
"answer": "Yes. We support enquiries for Tamil and English invitations. Other languages may be available depending on the design, font, and printing requirements."
},
{
"question": "Can I upload my own design?",
"answer": "Where supported, you can submit your own artwork or design for printing. Files must meet the technical requirements of the selected product and printing process."
}
]
},
{
"id": "orders-payments",
"name": "Online Orders & Payments",
"items": [
{
"question": "How can I place an order?",
"answer": "Browse our online product catalogue, select your preferred product, choose the available customization options, and proceed through checkout where online ordering is supported. For products requiring a custom quotation, contact us through WhatsApp."
},
{
"question": "Which payment methods do you accept?",
"answer": "Available payment options include UPI, bank transfer, credit and debit cards through supported payment services, and cash payments at our showroom. The payment options available for a particular order will be displayed or communicated during ordering."
},
{
"question": "Can I place an order without using online checkout?",
"answer": "Yes. You can contact us through WhatsApp or visit our showroom to discuss your requirements. Orders will be confirmed according to the agreed product, pricing, payment, and production terms."
},
{
"question": "Can I order in bulk?",
"answer": "Yes. We handle bulk printing enquiries and B2B requirements. Depending on the product, you may order online or request a customized quotation."
},
{
"question": "How is the price calculated?",
"answer": "Prices depend on the product, quantity, design, materials, printing method, finishing, customization, and delivery requirements. Any additional charges applicable to your order will be communicated as required."
}
]
},
{
"id": "production-approval",
"name": "Design Approval & Production",
"items": [
{
"question": "Will I receive a design proof before printing?",
"answer": "Where applicable, we will communicate the proof or artwork approval process before production. Customers should carefully check all names, dates, spellings, addresses, and other details before approving customized artwork."
},
{
"question": "Can I change an order after placing it?",
"answer": "Please contact us as soon as possible if you need to change an order. Changes depend on the production stage and feasibility and may involve additional charges or delays."
},
{
"question": "How long will production take?",
"answer": "Production time varies according to the product, quantity, artwork approval, printing method, and workload. We will communicate an estimated timeline when your order is confirmed."
}
]
},
{
"id": "shipping",
"name": "Shipping & Delivery",
"items": [
{
"question": "Can I request delivery by a specific date?",
"answer": "You may share your required delivery date before placing your order. We will assess production and shipping timelines, but a date is not guaranteed unless expressly confirmed."
},
{
"question": "Can I track my shipment?",
"answer": "Where tracking is available through the selected delivery service, tracking details will be shared after dispatch."
}
]
},
{
"id": "cancellations-refunds",
"name": "Cancellations & Refunds",
"items": [
{
"question": "Can I cancel an order?",
"answer": "Please contact us promptly to request cancellation. Eligibility depends on the order status, customization, production progress, and applicable terms and law."
},
{
"question": "Are customized invitations refundable?",
"answer": "Customized products may not be eligible for a change-of-mind refund after production begins. However, eligible complaints involving defects, incorrect supply, or production errors will be assessed under our Payment & Refund Policy and applicable law."
},
{
"question": "What if my order arrives damaged or incorrect?",
"answer": "Contact us through WhatsApp as soon as possible, provide your order number, and share photographs of the affected products and packaging where relevant. We will review the issue and communicate the appropriate resolution."
}
]
},
{
"id": "b2b",
"name": "B2B & Commercial Printing",
"items": [
{
"question": "Do you provide printing for businesses and resellers?",
"answer": "Yes. We welcome enquiries from retailers, resellers, agencies, institutions, event organizers, and businesses looking for printing services."
},
{
"question": "Can I request a quotation for a large printing project?",
"answer": "Yes. Share your product specifications, quantity, artwork, material preferences, finishing requirements, and delivery location. We will review your requirements and communicate pricing and feasibility."
},
{
"question": "Can I place recurring printing orders?",
"answer": "Yes. Please contact us to discuss recurring requirements, expected quantities, specifications, pricing, and scheduling."
}
]
}
],
"support": {
"title": "Need More Help?",
"description": "For product enquiries, order support, and customized printing requirements, contact Agilam Cards through WhatsApp using the contact details on our website.",
"buttonText": "Chat on WhatsApp (+91 94442 88880)"
}
}