{
"header": {
"eyebrow": "Data Protection & Privacy",
"title": "Privacy Policy",
"lastUpdated": "25 October 2026",
"intro": "Agilam Cards respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse products, place an order, submit a quotation request, contact us through WhatsApp, or use our printing services. This policy applies to our website and associated customer interactions. It should be read together with any relevant notices provided by third-party services used on the website."
},
"sections": [
{
"number": "01",
"title": "Information We Collect",
"paragraphs": [
"Depending on how you use our services, we may collect the following information:",
"Personal and Contact Information:\n• Name.\n• Mobile number and email address.\n• Billing and delivery addresses.\n• Business name and business contact details, where applicable.",
"Order and Customization Information:\n• Products purchased and order history.\n• Names, dates, wording, and other details required for customized invitations.\n• Printing specifications, quantity, design preferences, and material choices.\n• Artwork, photographs, logos, and files submitted for printing.\n• Invoices, payment references, and customer service communications.",
"Payment Information:\n• We may receive payment status, transaction references, payment confirmations, and other details needed to verify and manage an order.\n• Where a third-party payment gateway processes your payment, your payment credentials may be collected directly by that provider. We do not collect or store complete card security details through our own website.",
"Technical and Website Usage Information:\n• Depending on our website configuration, we may collect information such as IP address, browser type, device information, pages visited, website interactions, and cookie identifiers."
]
},
{
"number": "02",
"title": "How We Use Your Information",
"paragraphs": [
"We may use your information to:",
"• Respond to enquiries and prepare quotations.\n• Process orders and payments.\n• Customize invitation cards and printed products.\n• Verify transactions and prevent fraudulent activity.\n• Arrange production, packaging, shipping, and delivery.\n• Provide order updates and customer support.\n• Handle cancellations, refunds, and complaints.\n• Maintain business, tax, and accounting records.\n• Improve website performance, security, and customer experience.\n• Meet applicable legal obligations and protect our legitimate rights.\n• Send promotional communications where permitted by law and, where required, with your consent.",
"We aim to collect and use information only for purposes reasonably connected with our services and other lawful purposes."
]
},
{
"number": "03",
"title": "Customer-Provided Artwork and Personalization",
"paragraphs": [
"Customers may provide personal names, photographs, invitation wording, logos, addresses, and other information for printing.",
"We use these materials to prepare designs, produce orders, communicate about the project, and fulfill the requested services.",
"Customers should ensure they have the necessary permissions to submit photographs, logos, artwork, or other third-party content for printing.",
"Please avoid sharing sensitive personal information that is not required to complete your order."
]
},
{
"number": "04",
"title": "WhatsApp Communications",
"paragraphs": [
"If you contact Agilam Cards through WhatsApp, the information you send may be used to respond to your enquiry, prepare a quotation, confirm an order, provide updates, and handle customer support.",
"WhatsApp is operated by a third party and is subject to its own terms and privacy practices. Information shared through WhatsApp may be processed by that provider in accordance with its policies.",
"Please avoid sending payment credentials or other highly sensitive information through ordinary chat messages."
]
},
{
"number": "05",
"title": "Sharing of Information",
"paragraphs": [
"We do not sell personal information as a routine part of our business.",
"We may share relevant information with third parties where necessary to operate our services, including:\n• Payment gateways and financial service providers.\n• Courier companies and delivery partners.\n• Website hosting, maintenance, and technical service providers.\n• Production or printing partners involved in fulfilling an order.\n• Communication and customer support service providers.\n• Professional advisers and authorities where disclosure is required or legally justified.",
"Information may also be shared where reasonably necessary to investigate fraud, enforce agreements, protect rights, or comply with legal obligations.",
"We aim to limit shared information to what is reasonably necessary for the relevant purpose."
]
},
{
"number": "06",
"title": "Cookies and Similar Technologies",
"paragraphs": [
"Our website may use cookies and similar technologies to enable essential features, maintain shopping cart functionality, remember preferences, improve performance, and understand website usage.",
"The cookies and tracking technologies used will depend on the website's actual configuration and the services integrated into it.",
"You may be able to control cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect website functionality."
]
},
{
"number": "07",
"title": "Data Storage and Security",
"paragraphs": [
"We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.",
"Security measures may include access restrictions, appropriate technical safeguards, and limiting access to people who need the information to fulfill legitimate business responsibilities.",
"No electronic storage or transmission method can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle customer information responsibly."
]
},
{
"number": "08",
"title": "Data Retention",
"paragraphs": [
"We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, and dispute resolution.",
"Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.",
"When information is no longer required, we will take appropriate steps to delete or anonymize it where legally permissible."
]
},
{
"number": "09",
"title": "Your Privacy Rights and Requests",
"paragraphs": [
"Subject to applicable law, you may be able to request access to or correction of your personal information, request deletion where permitted, withdraw consent where processing relies on consent, or raise a complaint about our handling of your information.",
"We may need to verify your identity before responding to certain requests. We may also need to retain specific records where required by law.",
"To submit a privacy request, contact us using the WhatsApp number or other contact details published on our website."
]
},
{
"number": "10",
"title": "Children's Privacy",
"paragraphs": [
"Our website is intended for customers and businesses making legitimate enquiries and purchases.",
"Where applicable law requires parental consent or additional safeguards for processing a child's personal information, we will handle such information in accordance with those requirements.",
"If you believe that a child's personal information has been submitted inappropriately, please contact us."
]
},
{
"number": "11",
"title": "International Orders and Cross-Border Processing",
"paragraphs": [
"International orders may require relevant information to be shared with payment providers, shipping companies, customs brokers, or other service providers in India and the destination country.",
"Where personal information is processed or transferred across borders, we will handle it in accordance with applicable legal requirements.",
"Customers should also review the privacy practices of external payment and delivery services they choose to use."
]
},
{
"number": "12",
"title": "Third-Party Websites and Services",
"paragraphs": [
"Our website may link to third-party websites or integrate services such as payment gateways, WhatsApp, analytics tools, and shipment tracking.",
"Those services may process information under their own privacy policies. We encourage you to review their terms before using them."
]
},
{
"number": "13",
"title": "Changes to This Privacy Policy",
"paragraphs": [
"We may update this policy to reflect changes in our website, business practices, service providers, or applicable legal requirements.",
"The updated version will be published on this page with a revised date."
]
},
{
"number": "14",
"title": "Contact and Privacy Complaints",
"paragraphs": [
"For privacy-related questions, requests, or complaints, contact:",
"Agilam Cards\nKoothanallur, Thiruvarur district, Tamil Nadu, India",
"We will review and respond to requests in accordance with applicable law and our established procedures."
]
}
],
"contactBox": {
"title": "Privacy & Data Inquiries",
"description": "To request data access, correction, or submit a data privacy question, reach out to our privacy desk.",
"phone": "+91 94442 88880",
"email": "support@agilamcards.com",
"location": "4/c1, Hospital Rd, Koothanallur, Tamil Nadu 614101"
}
}