{
"header": {
"eyebrow": "Fulfillment & Logistics",
"title": "Shipping & Delivery Policy",
"lastUpdated": "25 October 2026",
"intro": "Agilam Cards is committed to coordinating the production, packaging, and delivery of invitation cards and printed products according to the agreed order requirements. We accept shipping enquiries for destinations across India and internationally, subject to service availability, product suitability, and applicable legal and shipping requirements."
},
"sections": [
{
"number": "01",
"title": "Order Processing",
"paragraphs": [
"Orders are processed after the required product details, customization information, payment requirements, and artwork approvals have been completed.",
"Processing time may depend on:\n• Product type and complexity.\n• Order quantity.\n• Printing method and finishing requirements.\n• Artwork approval and customer responses.\n• Material availability and production workload.",
"The estimated production schedule will be communicated during order confirmation, where applicable."
]
},
{
"number": "02",
"title": "Production Time and Shipping Time",
"paragraphs": [
"Production time and shipping time are separate.",
"Customized invitation cards and bulk printing orders may require additional time for artwork preparation, approval, printing, finishing, and packaging before dispatch.",
"Customers who need delivery by a specific date should contact us before placing the order. We will assess the requested schedule and communicate whether it can reasonably be accommodated.",
"A requested date is not guaranteed unless expressly confirmed by Agilam Cards."
]
},
{
"number": "03",
"title": "Domestic Shipping",
"paragraphs": [
"We accept delivery enquiries across India, subject to courier serviceability and the nature of the order.",
"Domestic shipping charges and estimated delivery times depend on the destination, parcel dimensions, weight, order quantity, and selected delivery service.",
"Applicable charges and available delivery options will be communicated during checkout or quotation."
]
},
{
"number": "04",
"title": "International Shipping",
"paragraphs": [
"International orders may be accepted for destinations supported by our shipping arrangements.",
"Availability depends on factors such as:\n• Destination country and postal address.\n• Courier serviceability.\n• Product type and packaging requirements.\n• Shipping cost and delivery time.\n• Customs, export, import, and other applicable requirements.",
"Before confirming an international order, customers should verify that the destination address is serviceable and that the product can be shipped to the destination.",
"International shipping charges and estimated delivery timelines will be communicated before the order is finalized, where applicable."
]
},
{
"number": "05",
"title": "Customs Duties, Taxes, and Import Requirements",
"paragraphs": [
"International shipments may be subject to customs duties, import taxes, clearance fees, and other charges imposed by the destination country.",
"Unless expressly agreed otherwise in writing, these charges are the responsibility of the recipient.",
"Customers are responsible for providing accurate delivery information and cooperating with reasonable customs or delivery requirements.",
"International shipments may be delayed, inspected, or restricted by customs authorities. Such matters are handled in accordance with applicable requirements and the agreed shipping arrangements."
]
},
{
"number": "06",
"title": "Shipping Charges",
"paragraphs": [
"Shipping charges are determined by factors such as destination, package weight, dimensions, quantity, courier service, and any special packaging requirements.",
"Any applicable shipping charges will be displayed or communicated before payment or order confirmation, as required.",
"If a customer requests a change that affects the shipping cost after confirmation, the revised cost will be communicated before proceeding."
]
},
{
"number": "07",
"title": "Delivery Estimates and Delays",
"paragraphs": [
"Delivery estimates are based on the available shipping information at the time of order confirmation.",
"Actual delivery may be affected by courier operations, customs processing, weather conditions, public holidays, transport disruptions, incorrect address details, or other circumstances beyond our reasonable control.",
"We will make reasonable efforts to communicate significant delays when relevant information is available."
]
},
{
"number": "08",
"title": "Accurate Delivery Information",
"paragraphs": [
"Customers must provide a complete and accurate delivery address, including recipient name, contact number, postal code, and any other information required for delivery.",
"Incorrect or incomplete information may result in delays, failed delivery attempts, return shipments, or additional charges.",
"Please contact us promptly if you need to change a confirmed delivery address. Changes may not be possible after dispatch."
]
},
{
"number": "09",
"title": "Dispatch Notifications and Tracking",
"paragraphs": [
"Where supported by the selected shipping service, we will provide dispatch updates and shipment tracking information.",
"Tracking availability and update frequency depend on the courier or delivery provider."
]
},
{
"number": "10",
"title": "Receiving and Inspecting Your Order",
"paragraphs": [
"Customers should inspect their order upon receipt, where reasonably possible.",
"If products appear damaged, incomplete, or incorrectly supplied, please contact Agilam Cards promptly and provide photographs of the products and packaging, where relevant.",
"Please retain the affected products and packaging until we advise whether they are required for investigation."
]
},
{
"number": "11",
"title": "Damaged, Missing, or Incorrect Shipments",
"paragraphs": [
"If you receive a damaged, missing, defective, or materially incorrect order, contact us through WhatsApp with:\n• Your order number.\n• A description of the issue.\n• Relevant photographs, where available.\n• Any additional information reasonably needed to investigate the matter.",
"We will review the issue and communicate the appropriate resolution in accordance with the circumstances, the order terms, and applicable law.",
"This process does not restrict any mandatory legal rights or remedies."
]
},
{
"number": "12",
"title": "Failed Delivery and Returned Shipments",
"paragraphs": [
"If delivery fails because of an incorrect address, an unavailable recipient, repeated unsuccessful delivery attempts, or another delivery issue, we will assess the available options with the customer and shipping provider.",
"Any applicable redelivery or return-shipping charges will be communicated before proceeding, where possible.",
"If a parcel is returned to us, we will contact the customer using the available contact details to discuss the next steps."
]
},
{
"number": "13",
"title": "Cancellation After Dispatch",
"paragraphs": [
"Orders that have entered production or have been dispatched may be difficult to cancel.",
"Cancellation, return, and refund requests will be assessed in accordance with our Payment & Refund Policy and applicable law."
]
},
{
"number": "14",
"title": "Contact Us",
"paragraphs": [
"For shipping enquiries, delivery estimates, dispatch updates, and order-related concerns, contact Agilam Cards through the official WhatsApp number published on our website.",
"Please include your order number and destination details to help us assist you efficiently."
]
}
],
"contactBox": {
"title": "Dispatch & Delivery Desk",
"description": "Need a courier tracking update or urgent delivery consultation? Contact our dispatch coordinator on WhatsApp.",
"phone": "+91 94442 88880",
"email": "support@agilamcards.com",
"location": "4/c1, Hospital Rd, Koothanallur, Tamil Nadu 614101"
}
}